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	<title>SEO Zeitgeist &#187; twitter</title>
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		<title>How to Up Your SEO Income by a Factor of 10: Testing</title>
		<link>http://www.seozeitgeist.com/seo/how-to-up-your-seo-income-by-a-factor-of-10-testing/?utm_source=rss&amp;utm_medium=rss&amp;utm_campaign=how-to-up-your-seo-income-by-a-factor-of-10-testing</link>
		<comments>http://www.seozeitgeist.com/seo/how-to-up-your-seo-income-by-a-factor-of-10-testing/#comments</comments>
		<pubDate>Fri, 09 Oct 2009 10:30:54 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[SEO]]></category>
		<category><![CDATA[Aaron]]></category>
		<category><![CDATA[answer]]></category>
		<category><![CDATA[Ari Ozick]]></category>
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		<category><![CDATA[Building]]></category>
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		<category><![CDATA[profitable activities]]></category>
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		<category><![CDATA[sell advertising]]></category>
		<category><![CDATA[smart draw]]></category>
		<category><![CDATA[twitter]]></category>
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		<description><![CDATA[The following is a guest post by Ari Ozick, a member of our SEO Community who frequently shares great insights. The above graph is based on an intensive questionnaire of over 2500 world class SEOs, including freelancers, in-house corporate types and SEO entrepreneurs. In the questionnaire, I asked one simple question – what is the [...]]]></description>
			<content:encoded><![CDATA[<div class="kkautopostimage"><a href="http://www.seozeitgeist.com/wp-content/plugins/auto-post-images-api/images/imagecomingsoon.jpg"  rel="ibox" title="&nbsp;"><img src="http://www.seozeitgeist.com/wp-content/plugins/auto-post-images-api/images/imagecomingsoon.jpg" alt="how to up your seo income by a factor of 10 testing" title="Click to enlarge" /></a><br /></div><p>The following is a guest post by Ari Ozick, a member of our <a href="http://www.seozeitgeist.com/seo/">SEO</a> Community who frequently shares great insights. <img src='http://www.seozeitgeist.com/wp-includes/images/smilies/icon_smile.gif' alt=':)' class='wp-smiley' /> </p>
<p><img src="http://www.seozeitgeist.com/wp-content/plugins/wp-o-matic/cache/2c0bf_fake.jpg" /></p>
<p>The above graph is based on an intensive questionnaire of  over 2500 world class SEOs, including freelancers, in-house corporate types and  <a href="http://www.seozeitgeist.com/seo/">SEO</a> entrepreneurs. In the questionnaire, I asked one simple question – what is  the most profitable activity in your business. The results are in, and as the  graph clearly shows, Twittering away the day is by far the most profitable  activity for most SEOs. Apparently there is more money to be made on twitter  then there is in link building and out ranking the competition.</p>
<p>
  Obviously (I hope), I’m lying. I didn’t conduct any  survey. I just made up the graph with <a href="http://www.smartdraw.com/">Smart  Draw</a>. In fact, if I had to guess, I imagine the most profitable activities  for companies would be conversion optimization, <a href="http://www.seobook.com/archives/001792.shtml">link building</a>, and <a href="http://www.helpareporter.com/">public relations</a>. </p>
<p>
  Here’s the thing, though: I don’t have to guess about  any of these answers for my business. I know. If you’re guessing or following  other people’s advice on pretty charts (even if it’s backed up by third party  expert opinions), then you’re leaving a lot of money on the table.  Let me show you how, with a little change in  thinking and how you approach business, you can make a lot more money out of  what you do, everyday.</p>
<h3>Most SEO Blogs have an Agenda</h3>
<p>
  Aaron <a href="http://www.seobook.com/are-you-fighting-human-nature-measuring-opportunity-cost">recently  mentioned</a> that there are over 5,000 SEO blogs out there today. A lot of  people read the more popular SEO blogs as if they were the Gospel itself.  What most of them don’t realize, or don’t  want to realize, is that almost all of these blogs have one of a few agendas:</p>
<ul>
<li>To promote the business running the blog so  they can get more clients</li>
<li>To promote the blogger as an SEO expert so  he can get more clients.</li>
<li>To get lots of links, so that they can rank  for [SEO] and, you got it, get more clients and sell advertising</li>
</ul>
<p> Granted, there  are a few exceptions. The bottom line is, however, that most of these blogs are  fundamentally aimed at increasing <strong>their </strong>readership, <strong>their </strong>clients,  and <strong>their</strong> reputation.<strong> </strong>That means that the information they offer  is less aimed at being fundamentally useful, and more about furthering their  goals. It very rarely is about providing concrete, useful tips that will lead  to a direct increase in your ROI.</p>
<h3>Don’t Believe Anything Anybody says</h3>
<p>
  Often, someone will come to me and tell me that they’ve  stopped writing content, or that they don’t want any reciprocal links, or that  they don’t want to be listed on site X. Then I ask them why. Invariably, the  answer I get is “I read it on a blog” or “It was on a forum”, or “I saw it on  Twitter”. You need to make a business decision based on data, not on what  something written somewhere on some forgotten piece of the internet.</p>
<p>  Different sites will also have different focuses  that provide higher ROI. E-Commerce stores may put more focus on optimizing for  conversions from existing traffic, while sites like blogs and forums that sell  advertising on a CPM or flat rate model will optimize for higher traffic – link  baiting and public relations. Niche Adsense publishers and others operating on  the longer tail of search will look to create volume quality content and  build links in a more focused manner, sending link juice to the pages that need  it most.</p>
<h3>Data is King</h3>
<p>
  The only way to make a decision is by looking at data  gathered and seeing if the data provides you with enough information to make an  informed decision. I think <a href="http://www.diorex.com/i-dont-have-all-the-answers/">Diorex said it best</a>:</p>
<blockquote><p>
  I will share with you the same answer that my employees  get.</p>
<p>
  “Do you have any data?” The answer is usually “No”, or they  would not have asked the question.</p>
<p>
  To which I respond “Well why don’t you run a test and  get some data.” Once a test has been run, they no longer ask my opinion because  they now have an answer (good or bad, testing will give an answer)</p>
<p>
  I have said it before and will probably say it again,  buying data in the form of testing is the best investment you can make in your  business. It is not cheap, which is what scares most would be internet  marketers away.</p>
</blockquote>
<h3>Getting the Data</h3>
<p>
  So Data is what helps make informed decisions. How do  you get the data? If you’re doing anything <a href="http://www.seozeitgeist.com/ppc/">PPC</a>/CPM based, you just need to  start running a test campaign and use that data to scale, or alternatively shut  down the project before you lose too much money.</p>
<p>
  SEO is a bit different – no two web sites have the same  link profile, and minor differences can lead to very different results in terms  of how certain types of links and on page changes will effect changes in search  results. That being said, it’s best to have a secondary group of sites so you  can measure the effectiveness of different link building methods, without  endangering your profitable, money making sites.</p>
<p>
  Ideally you also need to have a good idea of the link  graph in the verticals you work in, and an idea of what competitors are trying  to accomplish. To that end, I highly recommend <a href="http://www.majesticseo.com/">Majestic SEO</a> and <a href="http://www.semrush.com/">SEM Rush</a> (I’m a happy customer, nothing  more). There’s nothing like having fairly accurate data without being at the  complete mercy of a search engine. It’s a liberating feeling.</p>
<h3>What Data Has Taught Me</h3>
<p>
  Data has taught me that what works for one site doesn’t  necessarily work for another site. Strong sites with aged links have  consistently performed better when they receive low quality links, while newer  sites have languished until they received some better links.</p>
<p>
  In one test, we sent low quality links to an aged  authority site in a competitive niche. These are links that are probably not  your top priority on your link building list, and certainly not given the time  of day on most SEO blogs, yet we saw a definite increase in rankings on  competitive terms. In the vertical we had a newer, less linked to site – there  was absolutely no movement in either direction for that site. Our testing on  authority sites has shown us that you can send almost any type of link and get  some benefit, either in rankings boost on a specific keyword or a larger net  for long tail keywords. Yet if you tried to rank a new site using the same  tactics that clearly work on an old, trusted crusty site, there’s a very good  chance the new site would at the very least be filtered, and at the top end of  the spectrum be penalized. Of course, defining what is an authority site is  another issue – I suggest you go out and test what exactly is an authority  site, and reach your own conclusions.</p>
<h3>The Bottom Line </h3>
<p>
  You need to be actively running tests and making efforts  to build your business and your sites. The only data that you should trust is  your own. While it’s good to have an idea of what’s going on in the larger SEO  community, what really matters is your rankings. Everything else is, and should  remain, secondary.</p>
<p>Ari Ozick is CEO of <a href="http://www.wiredrhino.com/">Wired  Rhino</a> and occasionally blogs at <a href="http://www.ariozick.com/">AriOzick.com</a>.  He would love any constructive feedback or questions you have, either in the  comments or direct via email: first name @ wiredrhino.com</p>
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		<title>Google and Digg&#8217;s Secret Backroom Deal</title>
		<link>http://www.seozeitgeist.com/seo/google-and-diggs-secret-backroom-deal/?utm_source=rss&amp;utm_medium=rss&amp;utm_campaign=google-and-diggs-secret-backroom-deal</link>
		<comments>http://www.seozeitgeist.com/seo/google-and-diggs-secret-backroom-deal/#comments</comments>
		<pubDate>Wed, 07 Oct 2009 00:09:38 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[SEO]]></category>
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		<category><![CDATA[Danny]]></category>
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		<category><![CDATA[John Quinn]]></category>
		<category><![CDATA[mass adoption]]></category>
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		<category><![CDATA[today is the day]]></category>
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		<guid isPermaLink="false">http://www.seozeitgeist.com/seo/google-and-diggs-secret-backroom-deal/</guid>
		<description><![CDATA[Over the last couple of months, I&#8217;ve been getting the urge to get back into blogging a bit. However, when it&#8217;s been awhile since you&#8217;ve attempted to construct a thought longer than a 140 character tweet, actually doing it is a bit harder than you regular bloggers might imagine. I keep finding myself sitting around [...]]]></description>
			<content:encoded><![CDATA[<div class="kkautopostimage"><a href="http://www.seozeitgeist.com/wp-content/plugins/auto-post-images-api/images/imagecomingsoon.jpg"  rel="ibox" title="&nbsp;"><img src="http://www.seozeitgeist.com/wp-content/plugins/auto-post-images-api/images/imagecomingsoon.jpg" alt="google and diggs secret backroom deal" title="Click to enlarge" /></a><br /></div><p><a href="http://www.3dogmedia.com/truth-about-diggs-diggbar/" title="Permanent link to The Truth About Digg’s DiggBar"><img class="post_image alignright remove_bottom_margin frame" src="http://www.seozeitgeist.com/wp-content/plugins/wp-o-matic/cache/107c6_nodigg.gif" alt="Post image for The Truth About Digg’s DiggBar" title="The Truth About Diggs DiggBar" /></a>
</p>
<p>Over the last couple of months, I&#8217;ve been getting the urge to get back into blogging a bit.  However, when it&#8217;s been awhile since you&#8217;ve attempted to construct a thought longer than a 140 character tweet, actually doing it is a bit harder than you regular bloggers might imagine. I keep finding myself sitting around waiting for a topic to come along that instantly compels me to start typing.</p>
<p>Well guess what? Today is the day.  And the compelling topic turns out to be Digg&#8217;s new amazing<a rel="nofollow" href="http://digg.com/tools/diggbar"> DiggBar</a>.  In cased you missed the announcement, here is the Digg&#8217;s explanation of what the DiggBar is:<span></span></p>
<blockquote><p><em>&#8220;The DiggBar enables you to Digg, read comments, find related content, and share stuff from any page on the Web. And it&#8217;s presented in a short URL format, making it easy to share in emails, on Twitter, and via other services. In addition to finding it on all outbound links from Digg, you can generate the DiggBar using any of the following solutions.&#8221;</em></p>
</blockquote>
<p><strong>Here&#8217;s what it should say:</strong></p>
<blockquote><p><em>&#8220;The DiggBar is an incredibly clever framejacking tool disguised as a URL shortening service. The mass adoption of the DiggBar by the thousands of users who constantly distribute un-digg-worthy content through our most <a href="http://www.twitter.com">feared competitor</a>, will allow us to generate millions of additional revenue dollars by injecting our ads in between our feared competitor and the destination url.&#8221;</em></p>
</blockquote>
<p>Shortly after the release of the DiggBar, in an article about <a href="http://searchengineland.com/analysis-which-url-shortening-service-should-you-use-17204">URL shortening services</a>, <strong>Danny Sullivan wrote the following regarding the DiggBar</strong>:</p>
<blockquote><p><em>&#8220;Like lin.cr, it does a 200 code. That means the page is actually on Digg itself &#8211; they&#8217;re making a page with the DiggBar and pulling in your content without permission into a frame. That&#8217;s not illegal, but it&#8217;s a tactic that died off years ago. It also means that if you use the Digg short URLs, none of the link credit passes to your page. It&#8217;s all kept with Digg.</em></p>
<p><em>There&#8217;s no need for you to give Digg all your link credit. If you want to shorten your URLs, use a service that does a 301 redirect.&#8221;</em></p>
</blockquote>
<p>In response to Danny&#8217;s criticism, <strong>John Quinn Posted the following on <a rel="nofollow" href="http://blog.digg.com/?p=636">Digg&#8217;s blog</a></strong>:</p>
<blockquote><p><em>&#8220;Prior to launching the DiggBar, we reached out to Google and <a href="http://www.seozeitgeist.com/seo/">SEO</a> experts to ensure we adhered to the leading best practices, as we framed and linked directly to source content via the DiggBar. This process involved gathering feedback from publishers to ensure the execution was as content-provider-friendly as possible. We took several steps to ensure that search engines continue to count the original source, versus registering the DiggBar as new content. We include only links to the source URLs on Digg pages to allow spiders to see the unmodified links to source sites. These links are overwritten to short URLs in JavaScript for users who have this preference.&#8221;</em></p>
</blockquote>
<p><em> </em> <strong>He then goes on to add</strong>:</p>
<blockquote><p><em>&#8220;We launched a few additional updates early this week to address some lingering concerns in the <a href="http://www.seozeitgeist.com/seo/">SEO</a> and publishing communities around the infamous (and sometimes mysterious) search engine ‘juice&#8217;. We always represent the source URL as the preferred version of the URL to search engines and use the meta noindex tag to keep DiggBar pages out of search indexes. For those of you interested in the technical details, we also include link rel=&#8221;canonical&#8221; information to indicate that the original URL is the real (canonical) version. Additional URL properties, like PageRank and related signals, are transferred as well. This is recommended by Google, Ask.com, Microsoft and Yahoo!.&#8221;</em></p>
</blockquote>
<p><em> </em> Sound&#8217;s great. (But not great enough for <a rel="nofollow" href="http://digg.com/http://digg.com/tools/diggbar">Digg to allow it on their site</a>?)</p>
<p>But here&#8217;s the problem&#8230; Based on everything publicly published for us common folk, plus a ton of personal testing, I can tell you that the claims in Digg&#8217;s post <strong>are a flat out lie</strong>.</p>
<p>Lest&#8217;s start with the noindex part .   A page excluded from Google&#8217;s index either by robots.txt or via a noindex meta tag will develop juice, but it <strong>absolutely does not pass it</strong>. For that claim to be even remotely true, you would need to at least use &#8220;noindex, follow&#8221; (which Digg doesn&#8217;t) and from all my personal testing, that doesn&#8217;t work either.</p>
<p>Now for the canonical part. (aka RelCan)</p>
<p><strong>From Google&#8217;s official blog post regarding the introduction of RelCan</strong>:</p>
<blockquote><p><strong>Can this link tag be used to suggest a canonical URL on a completely different domain?</strong></p>
<p><em>&#8220;No. To migrate to a completely different domain, permanent (301) redirects are more appropriate. Google currently will take canonicalization suggestions into account across subdomains (or within a domain), but not across domains. So site owners can suggest www.example.com vs. example.com vs. help.example.com, but not example.com vs. example-widgets.com</em></p>
</blockquote>
<p>Based on that, the big question is whether Digg is lying or a backroom secret handshake took place between Google and Digg which lead to Google giving Digg preferential treatment by honoring a cross-domain RelCan tag. I have no way of knowing because neither company is talking, but I did notice the the RelCan Digg uses contains a source tag at the end.<br class="spacer_" /></p>
<p>Could that be the secret code that tells Google to count it, even though they have been told to ignore the page? Maybe.</p>
<p>But lets explore the idea that Digg is just lying.</p>
<p>Think about it for a moment. You invest countless hours promoting your content. You get lucky enough to make the homepage of Digg, or you hit the Retweet motherload on Twitter. A certain percentage of all those people who see your content are going to copy &amp; paste the link they land on into a blog post. (Thereby generating a link for your site).</p>
<p>Before the DiggBar, (and with legit shortening services) <strong>all those links would point to your url</strong>. Now, a large percentage of them are going to be <strong>links pointing to a page on Digg</strong>. Now if you are Yahoo, CNN, or the BBC, that isn&#8217;t really going to matter much. You don&#8217;t have to spend time thinking about building link equity, because <strong>you already have it</strong>. However, if you are a newer site struggling to build trusted link equity in the current <a href="http://seoblackhat.com/2008/09/08/black-hole-seo/">black hole</a> environment we live in, the <strong>mass adoption of the DiggBar is a serious issue</strong>.</p>
<p>I will be advising all clients to add some frame busting code to their sites so the DiggBar won&#8217;t work for the simple reason that regarless which scenario is accurate, they are both equally wrong.</p>
<p>Hopefully, others will do the same.</p>
<p><br class="spacer_" /></p>
<p><strong>Update:</strong> 4-13-09</p>
<p>The DiggBar discussion on Twitter has been incredible. Here&#8217;s the most recent Tweets.</p>
<div>
<ul>
<li><a href="http://twitter.com/debiprasad/statuses/4570993274" title="">Framebar and the problem: Few months back, Digg introduced a product called DiggBar and there was a lot of hung.. http://bit.ly/pKih4</a></li>
<li><a href="http://twitter.com/diggleft/statuses/4569561413" title="">@novenator CNN deletes the diggbar, so link to the digg page if you want people to digg it</a></li>
<li><a href="http://twitter.com/buzzbishop/statuses/4556646870" title="">@jaypiddy @gillianshaw could always try the diggbar / hootsuite / facebook model by adding a floating iframe to links?</a></li>
<li><a href="http://twitter.com/amyvernon/statuses/4544508240" title="">@subtheories waaah. wanna read that, but getting an error on that diggbar link.</a></li>
<li><a href="http://twitter.com/jdenizac/statuses/4517475885" title="">@uxzappos I like the idea of your &#8220;twitter taxonomy exercise&#8221; &#8211; you need to make a better way to capture ppls responses. Diggbar style?</a></li>
</ul>
</div>
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		<title>The Need for an Adult Filter on Twitter</title>
		<link>http://www.seozeitgeist.com/seo/the-need-for-an-adult-filter-on-twitter/?utm_source=rss&amp;utm_medium=rss&amp;utm_campaign=the-need-for-an-adult-filter-on-twitter</link>
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		<pubDate>Wed, 07 Oct 2009 00:09:08 +0000</pubDate>
		<dc:creator>admin</dc:creator>
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		<description><![CDATA[Twitter is not the first online entity to be plagued by porn spammers, as it is an unfortunate and unavoidable part of the internet. As soon as a social site becomes somewhat popular, adult outlets will try to exploit it. I&#8217;m sure many of you had some questionable followers as soon as you joined twitter. [...]]]></description>
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<p>Twitter is not the first online entity to be plagued by porn spammers, as it is an unfortunate and unavoidable part of the internet. As soon as a social site becomes somewhat popular, adult outlets will try to exploit it.</p>
<p>I&#8217;m sure many of you had some questionable followers as soon as you joined twitter. The problem has been <a href="http://mashable.com/2009/07/03/twitter-pornography/">well reported all over the internet</a>.  At least in this case you can block the followers and/or report them (even though it is a pain that Twitter should still address themselves).</p>
<p>However, what you cannot seem to do at this time is to avoid these porn spammers when searching Twitter for completely non-porn related words, or setting up a feed using the Twitter search on your website.</p>
<p>We at 10e20 have the Twitter Feed right on the sidebar -&gt;. All it does is pull the recent tweets from a search for 10e20, which lets you, the reader, quickly see what people are saying about us.</p>
<p>Well, a few days ago, unfortunately that sidebar has been filled with tweets from 4 or 5 porn accounts in a row, because they tweeted about 10e20.</p>
<p><img class="alignnone size-full wp-image-3869" style="border: 2px solid #CCCCCC;" title="time-for-adult-filter-on-twitter-2" src="http://www.seozeitgeist.com/wp-content/plugins/wp-o-matic/cache/c1626_time-for-adult-filter-on-twitter-2.jpg" alt="time-for-adult-filter-on-twitter-2" width="604" height="523" /></p>
<p>After checking some of those accounts, you can see that they intertwine their tweets between links to their porn sites and tweeting legitimate news and trendy topics. This way their accounts will show up for legitimate searches, and as we found out, in your Twitter feed as well.</p>
<p><img class="alignnone size-full wp-image-3870" style="border: 2px solid #CCCCCC;" title="time-for-adult-filter-on-twitter" src="http://www.seozeitgeist.com/wp-content/plugins/wp-o-matic/cache/c1626_time-for-adult-filter-on-twitter.gif" alt="time-for-adult-filter-on-twitter" width="542" height="361" /></p>
<p>Currently, there is no pro-active way for us to battle this. All we can do is write a script to black list those accounts from showing up in our feed after the fact. But I was definitely surprised to find out that Twitter does not have anything in place on their end.</p>
<p>It&#8217;s time for Twitter to get on board and introduce an adult filter that&#8217;s turned on by default, but can be turned off if a user wishes so (much so like Google applies onto their search).</p>
<p>It would then be up to community to report questionable accounts as &#8216;adult&#8217; or &#8217;spam&#8217; (various labels can be introduced) and up to admins to label them as such &#8211; so that they don&#8217;t show up in the legitimate searches.</p>
<p>A good example of this in action is when you search for Obama on Google. You can be sure that there probably won&#8217;t be any porn, even if Google did not have an adult filter, simply because there are many more legit websites about Obama out there. Twitter, however, doesn&#8217;t work that way. If you tweet about Obama, you will show up on the search no matter what your account says. So an adult filter seems to be a must in such a scenario.</p>
<p>Furthermore, labeling accounts as adult can open an additional option for users to choose if they want to be followed by an &#8216;adult&#8217; account or not. So essentially all Twitter activity can be filtered if the individual user wants. Of course, if you don&#8217;t mind receiving adult content then you should have an option to turn the filter off.</p>
<p>What do you think?  Is it time for an adult filter and why do you think nothing currently exists?</p>
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		<title>Now, With Live Chat!</title>
		<link>http://www.seozeitgeist.com/seo/now-with-live-chat-2/?utm_source=rss&amp;utm_medium=rss&amp;utm_campaign=now-with-live-chat-2</link>
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		<pubDate>Tue, 06 Oct 2009 22:56:32 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[SEO]]></category>
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		<guid isPermaLink="false">http://www.seozeitgeist.com/seo/now-with-live-chat-2/</guid>
		<description><![CDATA[We&#8217;re testing out a new support feature within Raven: live chat. If you&#8217;re logged into your account, underneath the resources drop down is an option for live chat. If one of us is available (we&#8217;re in the process of coming up with a schedule), the green light will be on and you can initiate a [...]]]></description>
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<p>We&#8217;re testing out a new support feature within <a href="http://raventools.com">Raven</a>: live chat. If you&#8217;re logged into your account, underneath the resources drop down is an option for live chat. If one of us is available (we&#8217;re in the process of coming up with a schedule), the green light will be on and you can initiate a chat with us, and we&#8217;re more than happy to give you a hand with whatever you may need. Even if you just want to give us some feedback, we&#8217;re always happy to hear it. </p>
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<p>We hope this is just another helpful way to have your questions answered regarding the toolset. If the green light isn&#8217;t on, remember you can always <a href="mailto:alison@raventools.com">email me</a>, or hit me up on <a href="http://twitter.com/ravenalison">Twitter</a> if you&#8217;ve got any questions.</p>
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		<title>Now, With Live Chat!</title>
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		<pubDate>Tue, 06 Oct 2009 22:31:00 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[SEO]]></category>
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		<guid isPermaLink="false">http://www.seozeitgeist.com/seo/now-with-live-chat/</guid>
		<description><![CDATA[We&#8217;re testing out a new support feature within Raven: live chat. If you&#8217;re logged into your account, underneath the resources drop down is an option for live chat. If one of us is available (we&#8217;re in the process of coming up with a schedule), the green light will be on and you can initiate a [...]]]></description>
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<p>We&#8217;re testing out a new support feature within <a href="http://raventools.com">Raven</a>: live chat. If you&#8217;re logged into your account, underneath the resources drop down is an option for live chat. If one of us is available (we&#8217;re in the process of coming up with a schedule), the green light will be on and you can initiate a chat with us, and we&#8217;re more than happy to give you a hand with whatever you may need. Even if you just want to give us some feedback, we&#8217;re always happy to hear it. </p>
<p><img src="http://www.seozeitgeist.com/wp-content/plugins/wp-o-matic/cache/1cfb3_live-support.jpg" alt="live-support" title="live-support" width="553" height="329" class="aligncenter size-full wp-image-797" /></p>
<p>We hope this is just another helpful way to have your questions answered regarding the toolset. If the green light isn&#8217;t on, remember you can always <a href="mailto:alison@raventools.com">email me</a>, or hit me up on <a href="http://twitter.com/ravenalison">Twitter</a> if you&#8217;ve got any questions.</p>
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